This might be intuitive, but I think it’s helpful to specifically articulate it. In your words, can you share a few reasons why great customer service and a great customer experience is essential for success in business?
Laurel: I’m a relationship person. 90% of my job is business development or the shmooze and booze as I call it. If I didn’t understand great customer service and experience, I wouldn’t have a job. I also think that it’s critical to be able to understand and build those relationships so that when things aren’t perfect there are clear lines of communication and mutual respect that allows us to solve issues easily.
Read the rest of Laurel's interview with Authority Magazine here.